This Company Wants to Be Your IT Department
Spoiler: It is based in Dar. And meets international quality standards.
Here’s what I’ll cover today:
Introduction
What are managed IT services? And why you should care,
Ways Flashnet serves enterprises.
Conclusion.
Let us begin.
I. Introduction
Remember Flashnet? The company simplifying internet connectivity for medium-sized and large enterprises across Tanzania? (We covered that in my previous case study.) They understood that stable connectivity is the backbone of a successful, modern business operation.
Well, today, we’re going deeper. If internet is the backbone, what's the whole skeleton? It's the full range of "managed IT" services that Flashnet brings to the table.
After all, it recently became Tanzania's first managed services provider (MSP) to achieve the prestigious ISO 9001:2015 certification. And okay, I know what you're thinking... "What's ISO-whatever, and why do I care?"
Think of it as a globally recognized stamp of approval for quality management. It means Flashnet has the systems in place to consistently deliver high-quality tech services and support. This is a big deal in the IT world. And I believe, is good news for Tanzanian enterprises.
But…
Why would a business want a third party to manage its connectivity and information technology needs? Here's a simple way to think about it: Assume you have a pipe leak at home. You could spend hours watching YouTube tutorials, buy random tools, and maybe fix it after a lot of frustration. Or, you could call a plumber and have it sorted in a fraction of the time.
Flashnet is like the expert plumber in the business ICT space.
II. What exactly is managed IT?
Maybe you run a logistics company, and tech feels like a foreign language. Or you manage a hospital where saving lives is far more important than server updates. Vinayan “Ben” Benedict, Flashnet’s CEO, understands. Good firms can lose time and money due to technical issues they cannot address internally. That's why Ben’s team becomes your IT department.
You’ll have a whole team of technicians on call, but you won't have to hire and manage them directly. Flashnet has you covered.
Below is what it can take off your plate.
Proactive monitoring: To catch problems before your whole system slows down.
Wi-fi network and server management.
Remote support: By troubleshooting computer issues quickly, even if you operate branches outside Dar es Salaam.
Backup and recovery: For when "oops" moments happen. MSPs keep your data safe.
Cybersecurity: Safeguarding your data against modern threats. This is especially essential for any consumer-facing business.
And much more. You can receive services tailored to your company's goals and industry.
Enterprises of all sizes outsource portions (or sometimes all) of their information and communication technology requirements, not just the big guys!
If you want to focus on growing your core business, having an IT partner makes sense.
III. How This Helps
Now, let us look at some real-world examples of how Flashnet's managed services can change the business operations game.
Scenario 1: Scaling Up Fast. Your app is taking off, and you need to quickly expand. Maybe even open new offices. Setting up IT at each location is a huge headache, eating up your time and money.
Scenario 2: Specialized Tech. Let's say you're a healthcare clinic needing super-secure systems to handle patient records. Compliance is tricky, and you can't afford mistakes.
Scenario 3: The "Something Is Wrong" Feeling. Your team complains the network is slow. Maybe a virus snuck into your system. You know you need help, but you're not even sure where to start troubleshooting.
In any IT circumstance, Flashnet's team works with you to figure out which specific services are best. They become an extension of your team!
IV. Conclusion
Next time, we'll tackle Flashnet's focus on cybersecurity, a top concern for many businesses. (True or false?)
In the meantime, I've included a handy FAQ put together by Flashnet. If the concept of managed IT services is still new to you, it's a good starting point.
Here you go:
How can Flashnet's managed IT services benefit my business?
Answer: They can free your staff from routine IT management tasks, allowing them to focus on core business functions. By providing expert IT support, improved network performance, and robust cybersecurity measures, we can help your business run more efficiently and securely.
What services are included in Flashnet's managed IT solution?
Answer: They typically include network management, data backup and recovery, cybersecurity, cloud services, and end-user support. Our team can work with you to create a customized package that suits your business needs.
Can I choose which IT services to outsource to Flashnet?
Answer: Absolutely! Flashnet’s managed IT services are customizable to fit your specific needs. You can choose to outsource your entire IT management to us or select specific services that you require.
How does Flashnet ensure the security of my IT systems?
Answer: Flashnet uses advanced cybersecurity measures to protect your IT systems. These include regular security audits, firewall and antivirus management, and data encryption. Our team constantly stays updated with the latest cybersecurity threats to provide the best protection for your systems.
How quickly can Flashnet respond to IT issues?
Answer: Our managed IT services include 24/7 support and monitoring. Our dedicated support team is always ready to respond quickly to any issues or disruptions to minimize downtime and maintain smooth business operations.
Can Flashnet's solution support remote or hybrid work models?
Answer: Yes, Flashnet’s Managed IT Services are designed to support modern work models, including remote and hybrid work environments. Our team can ensure that your staff has secure and efficient access to your IT systems, no matter where they are working from.
Think managed IT could be right for you? Book a free consultation with Flashnet’s Rosemary Mburi. Here.
We are growing organically. In Tanzania, over 3,300 decision-makers and early adopters read our weekly roundups and case studies. Thank you for being one!